Teledirect Thailand receives 8 industry awards from TCCTA

BANGKOK – Teledirect Telecommerce has begun the year with recognition from the industry’s foremost awarding body, taking home eight awards from the Thai Contact Centre Trade Association (TCCTA) on the 24 January 2017. The annual event honours and celebrates leading entities and key market players in the contact centre industry across the country. Teledirect received…

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CEO’s New Year Message

Happy New Year to everyone at Teledirect! I hope you celebrated the beginning of 2017 in good spirits with family and cherished friends. 2016 was a phenomenal year for Teledirect. We saw our efforts and teamwork result in the achievement of many of the milestones that have poised us for the future. Embracing New Technologies…

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Contact Centre World names Teledirect as Singapore’s Industry Champion

NEVADA, USA – Teledirect Singapore was named “The Corporate Industry Champion” of Singapore at the Contact Centre World Awards gala and dinner. The Global Association for Contact Centre and Customer Engagement Best Practices’ annual gala celebrates the best in the contact centre industry worldwide. Teledirect received the award with the highest number of votes from…

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Teledirect Receives APCCAL’s Award of Excellence for Third Consecutive Year

HONG KONG – Teledirect Singapore received the Asia Pacific Contact Centre Association Leaders’ ‘Recognition of Excellence’ Award for the third consecutive year. Hosted by the Hong Kong Call Centre Association (HKCCA), the APCCAL EXPO & Awards 2016 aimed to share best practices among members through cross-border site visit benchmarking, seminars and regional networking. The awards…

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Teledirect Becomes First Contact Centre to Win Prestigious HR Award

Teledirect Singapore is the first contact centre in the history of the awards to win Silver for Excellence in HR Strategic Planning at the Human Resources Excellence Awards 2016. The Excellence in HR Strategic Planning Award singles out HR teams that have successfully incorporated emerging technologies and implemented innovative HR strategies while adapting to the…

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Teledirect – Asia-Pacific’s Most Awarded Outsourced Contact Centre

On the 18th of September, Teledirect won eight awards and two industry excellence recognitions at the CCAS International Contact Centre Awards just weeks after being named Google’s Best Outsourced Call Centre in Asia-Pacific. In its 15th year, the CCAS Awards were held in conjunction with the 8th Asia Pacific Contact Centre Association Leaders (APCCAL) Expo…

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Teledirect Wins Google’s Best Outsourced Contact Center in Asia-Pacific (ETO)

Google has awarded its inaugural External Telesales Operator (ETO) Award to Teledirect for surpassing performance targets in the second quarter of 2015 while meeting its strategic objectives. With 72 awards to date, Teledirect has been named the Best External Telesales Operator globally by Google for outperforming other vendors it employs in Asia-pacific and around the…

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Teledirect Hong Kong’s Bancassurance Team Wins Big

On Friday the 23rd of January 2015, Teledirect were invited to the annual prize giving hosted by one of Hong Kong’s largest bancassurance providers. The event is held annually in order to reward exceptional performance in the pursuit of marketing of insurance products to the bank’s customer base. Teledirect employees were richly rewarded for their…

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Teledirect Singapore Wins 2014 Best Large Outsourcer in Asia-Pacific

This is the second time that ContactCenterWorld (www.contactcenterworld.com) awards Teledirect with the prestigious distinction. Angie Tay, Country Director of Teledirect was delighted to receive the award and said: “This award goes a long way in confirming that both Teledirect and Singapore deliver superior customer service and in the face of regional competition, reaffirms Singapore’s leadership as…

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Sell the benefits

One of the biggest mistakes sales people, including telesales agents make is to talk about their product, their company and their product’s features in their sales pitch, rather than to sell the benefits to their product or service to the customer, according to Jenny Chin, Country Director, Teledirect Malaysia. For example, customers will put the…

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