Our tactical trainings are broken down into several sections including generic training, application and product/client specific.We care a lot about the content, how it is delivered and how skills are verified.
It is important that we certify each trainee and calibrate their knowledge against a yardstick that is consistent across the entire client project as well as Teledirect as an organisation.
Our curriculums are standardized across the region and so are our delivery techniques. Our training inventory is computerized and integrated into our HR systems for each employee.
Online quizzes are disseminated on a pre-set workflow controlled by the training department and our knowledge bases allow us to control the broadcast of daily briefs to employees. We monitor who read their daily briefs.