Why do Harvard, Oxford or MIT exist? Because not all education is created equal.
Hence we strive to approach training and development both in a strategic and tactical way. Strategic by including training in our people development programs and by continuously searching for or developing courses to facilitate the promotion of our key employees to the next level.
Our tactical trainings are broken down into several sections including generic training, application and product/client specific.We care a lot about the content, how it is delivered and how skills are verified.

It is important that we certify each trainee and calibrate their knowledge against a yardstick that is consistent across the entire client project as well as Teledirect as an organisation.

Our curriculums are standardized across the region and so are our delivery techniques. Our training inventory is computerized and integrated into our HR systems for each employee.

Online quizzes are disseminated on a pre-set workflow controlled by the training department and our knowledge bases allow us to control the broadcast of daily briefs to employees. We monitor who read their daily briefs.

We care a lot about the content, how it is delivered and how skills are verified
Our training inventory is computerized and integrated into our HR systems
“The end result is a uniform training practice and report card on who has been trained on what, how, when and with what learning score“
Recruitment & Selection
How does one select the next Sebastien Vettel, Lionel Messi or Michael Jackson for the call-center business?
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Coaching
Why is Manchester United so often at the top of the league? Does this have anything to do with Sir Alex Ferguson?
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